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The issue was resolved after the player marked the complaint as resolved, indicating that the withdrawal had been processed successfully. The Complaints Team had communicated that delays could occur due to KYC verification or high withdrawal volumes, advising patience during the process. The player had confirmed satisfaction with the resolution, leading to the complaint being marked as ‘Resolved’ in the system. Take a look at the explanation of factors that we consider when calculating the Safety Index rating of SambaSlots Casino. The Safety Index is the main metric we use to describe the trustworthiness, fairness, and quality of all online casinos in our database.
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